Are there any hidden fees that I should be aware of?
The Isle Haven does not include food cost (unless there is a meal plan included), transportation, recreational activities, tax or gratuities. Our Isle Haven agreements will make clear what is included or not included in the rental price.
Do I have to sign up and be a member to rent?
There is no membership fees, no blackout dates. Just browse through our website and choose a villa that you like, send us an inquiry and we can start the exciting journey of matching you up to a villa with the experience that you are looking for.
Are there any restrictions with children?
That depends on the villa that you’ve chosen. Some of the villas will restrict children due to safety concerns. There are some villas that are clearly meant for honeymooners and therefore require privacy and serenity. If you are traveling with children, its best to inform us as before booking.
How far is the beach? Walking distance?
That depends on the villa. The beach may be private and right outside your door, a short drive away, or a short walk.
How much privacy will we have around the property?
Most of our properties are as secluded. Surrounded by land, lush gardens or tropical beaches providing guests with a lot of privacy. Some resort community villas may be attached to the main resort, but remain private units for you and your guests only.
Can I speak to someone before I decide to book?
Yes, absolutely. In fact, we encourage it! Our team is always happy to answer any questions and to help with holiday planning.
How do I confirm my booking?
All booking confirmations are handled by our customer service team who will be in contact from the time you inquire about booking a Isle Haven. Once you are ready to book, instructions on how to secure your booking via our payment modes will be sent to your email.
Is there Internet access?
Most of our villas have Internet access; connection speed, costs and equipment available varies. Please visit the appropriate villa page for all information.
Is the photo on the website the exact villa we would be staying in?
Yes. All of our villas have their own pictures that represent that exact property, excepting a very small number of resort units that resemble each other.
Are cribs available in the villas?
It’s best to let us know if you do need a crib as some villas will already have them available. If not, arrangements can certainly be made to accommodate our young guests.
What are your payment terms?
A deposit of 50% of the total price is required to secure the booking of your holiday rental. The other 50% of the payment is due 60 days prior to your arrival unless stated otherwise.
Do you offer discounted weekly rates?
Discounts are given at the discretion of the property owner and we will also promote villas if they are on a special offer. Discounts may also be considered for stays longer than 14 nights and will be evaluated on a case by case basis.
How do I organize transportation for my holiday?
We offer our clients full concierge service and are happy to assist you in any way possible. Some of our premium villas will include complimentary transfer to and from the airport.
Is it possible to include additional guests later?
Yes, if there is sufficient room in the villa. If there is a per guest or per bedroom rate, you will be charged for the additional costs.